How to spot a locksmith scam, and how to check a BC licence

Most locksmiths are honest tradespeople. But the trade has a known problem with scams, often run through ads and call centres that pass jobs to whoever is nearby. Knowing the warning signs protects you, your home and your wallet.

Common warning signs

• A very low price on the phone, such as a "$19 service call", that turns into a much larger bill once the work starts.
• No business name. The phone is answered with "locksmith, how can I help?" and nothing more.
• No local address, or an address that turns out to be an empty lot or a mailbox.
• An unmarked vehicle and no ID.
• Drilling first. A skilled locksmith can open most standard residential locks without destroying them. Someone who reaches straight for the drill may be setting up the sale of a new lock.
• Pressure to pay in cash, or an invoice with no business details.

Locksmiths in BC must be licensed

In British Columbia, locksmiths are regulated under the Security Services Act. Anyone working as a locksmith needs a security worker licence, which includes a criminal record check. Locksmith businesses also need to be licensed.

Ask to see the licence card when the locksmith arrives. A legitimate locksmith will show it without hesitation. The name on the card should match the person in front of you.

Questions to ask before anyone comes out

• What is the full name of your business?
• What will the total cost be, including the service call, labour and parts?
• Will you give me a written invoice with your business name and address?
• Are you licensed in BC?

Prevention beats emergencies

Most scams happen when someone is locked out and in a hurry. The best defence is to choose a locksmith before you need one. Save the number of a licensed, local business you've checked, keep a spare key with someone you trust, and you won't be choosing under pressure.